The assessment
This is a proper diagnostic appointment, not a plug-in-and-read-the-code. We look at live data with the engine running: differential pressure across the filter, exhaust gas temperatures, calculated soot load against measured, how many regenerations the car has attempted and how many it has completed, and how far it got before it gave up.
Then we look for the reason. Injectors, EGR, turbo and boost leaks, glow plugs, sensors, oil dilution from failed regenerations, and the car's actual usage. The output is a report telling you what is wrong, what it will take to fix, and whether the filter itself is still worth cleaning.
You get the findings and a price before anything else happens. Nothing is done on assumption.
